Services
Every VersaTech bed is designed for quick implementation and supported by our outstanding after-sales support for years of reliable performance.
Remote Technical Support & Diagnostics
With OneConnect, technicians can use their smartphone or tablet to access the VersaTech system to view data and troubleshoot technical issues.
Each VersaTech bed is equipped with effortless access to training manuals, videos, and FAQs for easy training and troubleshooting.
Our online certified technician training gives hospital IT teams the training they need to provide expert onsite assistance.
Rotec’s OneConnect remote diagnostics app makes it easy to get dedicated technical support with just a tap.
Remotely Access Real-Time Hospital Bed System Data
With OneConnect, technicians can use a smartphone or tablet to access VersaTech bed system data, review status information, and troubleshoot technical issues from the point of care.
Connected Insights. Faster Support.
Monitor bed status, identify maintenance and service needs, securely share diagnostic data with Rotec technicians, and access the resources needed to help keep VersaTech systems operating reliably.
View Bed System Status on the Fly
Each VersaTech bed is equipped with effortless access to training manuals, videos, and FAQs for easy training and troubleshooting.
Access via Bluetooth®
Wirelessly access system data from nearby devices via secure Bluetooth® connection to diagnose technical system status with simple troubleshooting tools.
Optimized Technical Support Process
Remotely share system data of your VersaTech bed from anywhere in the world with our Rotec technicians to receive advanced support.
And So Much More
The OneConnect app features comprehensive manuals, detailed product sheets, contact information, videos and so much more to optimize your experience.
Technical Support, OneConnect Accounts & After-Sales Service
Whether you need technical support for a Rotec hospital bed system, want to open a OneConnect account to remotely access real-time bed data, or require after-sales assistance, our team is here to help.
Expert Support Wherever You Need It
Find the easy-to-access information you need, whether you’re a Value Analysis Committee member, distributor or rental company looking for case studies and brochures, a caregiver looking for how-to information and quick-access training, or a maintenance worker troubleshooting a feature.