Rotec is looking for a dynamic candidate to fill a position as a Customer Service Agent. The incumbent will perform the following functions:

• Respond to service calls and parts orders by phone, fax or email;
• Apply questioning techniques to quickly and effectively identify a problem related to after-sales service;
• Write the description of the problem in a clear and detailed manner;
• Create entries in Maximum Manufacturing Software, write and print purchase orders, delivery vouchers and service call sheets;
• Deliver the required documents and information to the shipping manager and technicians;
• Keep track of the availability of Rotec technicians and outside technicians;
• Write submissions for service calls;
• Pay for credit card service calls;
• Track returns of defective parts;
• Stay informed about old and new models;
• Classify the various documents and files;
• Perform all other related tasks.

Skills sought:

• Be perfectly bilingual;
• Knowledge of manufacturing software Maximum an asset;
• Knowledge of the Microsoft Office suite: Word and Excel;
• Communication ability;
• Ability to work under pressure;
• Mind of analysis;
• Ability to work alone and as a team;
• Be versatile and self-reliant
• Attention to detail.