After-sales service technician

Oct 2, 2023

Rotec is looking for a dynamic candidate to fill a position as a Customer Service Agent. The incumbent will perform the following functions:

  • Respond to service calls and parts orders by phone, fax or email;
  • Apply questioning techniques to quickly and effectively identify a problem related to after-sales service;
  • Write the description of the problem in a clear and detailed manner;
  • Create entries in Maximum Manufacturing Software, write and print purchase orders, delivery vouchers and service call sheets;
  • Deliver the required documents and information to the shipping manager and technicians;
  • Keep track of the availability of Rotec technicians and outside technicians;
  • Write submissions for service calls;
  • Pay for credit card service calls;
  • Track returns of defective parts;
  • Stay informed about old and new models;
  • Classify the various documents and files;
  • Perform all other related tasks.

Skills sought:

  • Be perfectly bilingual;
  • Knowledge of manufacturing software Maximum an asset;
  • Knowledge of the Microsoft Office suite: Word and Excel;
  • Communication ability;
  • Ability to work under pressure;
  • Mind of analysis;
  • Ability to work alone and as a team;
  • Be versatile and self-reliant
  • Attention to detail.


  1. A full-time and permanent job with a schedule ranging from 33.5 to 37.5 hours per week. (Every other Friday afternoon off)
  2. (Every other Friday afternoon off)
  3. A group RRSP where the employer contributes up to the equivalent of $500 per year
  4. Draws and activities organized by the social club
  5. The chance to be part of a growing and forward-thinking company!

Do not hesitate to contact us for more information ! Send us your C.V. at:[email protected]

Prenez note que seules les personnes dont la candidature sera retenue, seront contactées par téléphone pour une entrevue.