{"id":1426,"date":"2026-08-25T15:43:48","date_gmt":"2026-08-25T15:43:48","guid":{"rendered":"https:\/\/rotec.wpenginepowered.com\/?p=1426"},"modified":"2026-08-25T15:45:13","modified_gmt":"2026-08-25T15:45:13","slug":"priprava-tymu-k-uspechu-s-komplexnim-skolenim-a-podporou","status":"publish","type":"post","link":"https:\/\/rotecbeds.com\/cs\/news\/setting-teams-up-for-success-with-comprehensive-training-and-support\/","title":{"rendered":"P\u0159\u00edprava t\u00fdm\u016f na \u00fasp\u011bch pomoc\u00ed komplexn\u00edho \u0161kolen\u00ed a podpory"},"content":{"rendered":"

Kdy\u017e nemocnice a zdravotnick\u00e9 syst\u00e9my nakupuj\u00ed z\u00e1kladn\u00ed, ka\u017edodenn\u00ed vybaven\u00ed, pot\u0159ebuj\u00ed v\u011bd\u011bt, \u017ee jejich investice budou rok co rok fungovat dle o\u010dek\u00e1v\u00e1n\u00ed. Po\u0159\u00edzen\u00ed dalece p\u0159esahuje po\u010d\u00e1te\u010dn\u00ed v\u00fddaje na vybaven\u00ed; stejn\u011b tak d\u016fle\u017eit\u00e1 je i poprodejn\u00ed podpora pro zaji\u0161t\u011bn\u00ed dlouh\u00e9 \u017eivotnosti a vynikaj\u00edc\u00ed n\u00e1vratnosti investic.<\/p>\n\n\n\n

P\u0159esto existuje velk\u00fd rozd\u00edl mezi t\u00edm, co z\u00e1kazn\u00edci ve zdravotnictv\u00ed cht\u011bj\u00ed, a t\u00edm, co dostanou. V ned\u00e1vn\u00e9 studii spole\u010dnosti McKinsey, kter\u00e1 se zam\u011b\u0159ila na 250 vrcholov\u00fdch mana\u017eer\u016f odpov\u011bdn\u00fdch za zad\u00e1v\u00e1n\u00ed poprodejn\u00edch slu\u017eeb, respondent 70% uvedl, \u017ee nedo\u0161lo k \u017e\u00e1dn\u00e9mu zlep\u0161en\u00ed ze strany poskytovatel\u016f slu\u017eeb, p\u0159i\u010dem\u017e p\u011btina respondent\u016f uvedla, \u017ee je se sv\u00fdmi poskytovateli m\u00e9n\u011b spokojena ne\u017e p\u0159ed deseti lety. Drtiv\u00e1 v\u011bt\u0161ina respondent\u016f 80% uvedla, \u017ee by zaplatila v\u00edce za slu\u017eby, kter\u00e9 by v pr\u016fb\u011bhu \u010dasu pomohly sn\u00ed\u017eit n\u00e1klady na vlastnictv\u00ed.1<\/sup><\/p>\n\n\n\n

L\u016f\u017eka Rotec VersaTech jsou vyrobena pro dlouhou \u017eivotnost a vyzna\u010duj\u00ed se vynikaj\u00edc\u00ed konstrukc\u00ed, patentovanou ultra n\u00edzkou plo\u0161inou o v\u00fd\u0161ce 8 palc\u016f (20 cm) pro zv\u00fd\u0161enou bezpe\u010dnost pacient\u016f a motorizovan\u00fdm pohonem pro usnadn\u011bn\u00ed p\u0159epravy jednou sestrou v bariatrick\u00fdch a chirurgick\u00fdch modelech.<\/p>\n\n\n\n

Odoln\u00e9, v Kanad\u011b vyroben\u00e9, antimikrobi\u00e1ln\u00ed ocelov\u00e9 r\u00e1my unesou u vybran\u00fdch model\u016f a\u017e 1 100 liber (456 kg) a maj\u00ed certifikaci CSA podle kanadsk\u00fdch, americk\u00fdch a mezin\u00e1rodn\u00edch norem, co\u017e zaji\u0161\u0165uje spolehliv\u00fd v\u00fdkon po dobu v\u00edce ne\u017e 10 let a stabiln\u00ed n\u00e1vratnost investic.<\/p>\n\n\n\n

Ale je to na\u0161e podpora, kter\u00e1 n\u00e1s odli\u0161uje je\u0161t\u011b v\u00edce, od neuv\u011b\u0159iteln\u00e9ho poprodejn\u00edho servisu a\u017e po z\u00e1ruku na produkt, kter\u00e1 je jednou z nejlep\u0161\u00edch v oboru.<\/p>\n\n\n\n

Spln\u011bn\u00ed o\u010dek\u00e1v\u00e1n\u00ed trhu s n\u00e1hradn\u00edmi d\u00edly pomoc\u00ed pokro\u010dil\u00fdch digit\u00e1ln\u00edch n\u00e1stroj\u016f<\/h2>\n\n\n\n

Dne\u0161n\u00ed z\u00e1kazn\u00edci nap\u0159\u00ed\u010d v\u0161emi odv\u011btv\u00edmi o\u010dek\u00e1vaj\u00ed digit\u00e1ln\u00ed pohodl\u00ed, v\u010detn\u011b poprodejn\u00ed podpory. Pr\u016fzkum spole\u010dnosti Deloitte z roku 2023 mezi v\u00edce ne\u017e 800 v\u00fdrobci za\u0159\u00edzen\u00ed odhalil, \u017ee 98% implementuje strategie digit\u00e1ln\u00ed transformace,2<\/sup> Rozd\u00edl mezi prax\u00ed spole\u010dnosti a zku\u0161enostmi z\u00e1kazn\u00edk\u016f v\u0161ak v oblasti poprodejn\u00ed podpory p\u0159etrv\u00e1v\u00e1.<\/p>\n\n\n\n

P\u0159esto\u017ee se v\u00fdrobci p\u0159esouvaj\u00ed k digit\u00e1ln\u00ed transformaci, jejich \u00fasil\u00ed \u010dasto selh\u00e1v\u00e1. M\u00e9n\u011b ne\u017e 30% vedouc\u00edch pracovn\u00edk\u016f v oblasti n\u00e1kupu vyu\u017e\u00edv\u00e1 poskytovan\u00e9 digit\u00e1ln\u00ed n\u00e1stroje, proto\u017ee se jim neda\u0159\u00ed \u0159e\u0161it provozn\u00ed probl\u00e9my.1<\/sup><\/p>\n\n\n\n

Poprodejn\u00ed servis v\u0161ak m\u016f\u017ee b\u00fdt slo\u017eit\u00fd a zahrnuje v\u00edce akt\u00e9r\u016f, v\u010detn\u011b servisu a podpory pro v\u00fdrobce origin\u00e1ln\u00edch d\u00edl\u016f (OEM), intern\u00ed \u00fadr\u017eby, nez\u00e1visl\u00fdch dodavatel\u016f d\u00edl\u016f a poskytovatel\u016f digit\u00e1ln\u00edch slu\u017eeb pro monitorov\u00e1n\u00ed stavu.1<\/sup><\/p>\n\n\n\n

Z\u00e1kazn\u00edci cht\u011bj\u00ed od t\u00fdm\u016f podpory poprodejn\u00edch slu\u017eeb bezprobl\u00e9mov\u00e9 slu\u017eby, jasn\u00e9 informace a rychlej\u0161\u00ed reak\u010dn\u00ed doby a digit\u00e1ln\u00ed n\u00e1stroje, kter\u00e9 zajist\u00ed snadn\u011bj\u0161\u00ed a rychlej\u0161\u00ed \u00fadr\u017ebu a umo\u017en\u00ed z\u00e1kazn\u00edk\u016fm \u0159e\u0161it probl\u00e9my s podrobn\u00fdm n\u00e1vodem, n\u00e1stroji vzd\u00e1len\u00e9 podpory a odbornou asistenc\u00ed.1,2<\/sup><\/p>\n\n\n\n

Spole\u010dnost Rotec zjednodu\u0161uje poprodejn\u00ed podporu t\u00edm, \u017ee si v\u0161e zaji\u0161\u0165uje intern\u011b; na\u0161e poprodejn\u00ed podpora zaji\u0161\u0165uje, \u017ee z\u00e1kazn\u00edci dostanou p\u0159\u00edmou a bezprobl\u00e9movou pomoc, kterou si zaslou\u017e\u00ed, p\u0159i ka\u017ed\u00e9m kontaktu. D\u00edly m\u00e1me v\u017edy skladem, co\u017e zaji\u0161\u0165uje rychl\u00e9 proveden\u00ed oprav s minim\u00e1ln\u00edmi prostoji.<\/p>\n\n\n\n

Komplexn\u00ed digit\u00e1ln\u00ed \u0161kolen\u00ed pom\u00e1h\u00e1 zajistit, aby ve\u0161ker\u00fd pot\u0159ebn\u00fd nemocni\u010dn\u00ed person\u00e1l a IT t\u00fdmy m\u011bli sebev\u011bdom\u00ed, kter\u00e9 pot\u0159ebuj\u00ed k udr\u017een\u00ed optim\u00e1ln\u00edho v\u00fdkonu, a to d\u00edky nov\u00e9mu online certifika\u010dn\u00edmu programu, kter\u00fd lze dokon\u010dit online za dv\u011b hodiny nebo m\u00e9n\u011b.<\/p>\n\n\n\n

Na\u0161e nejnov\u011bj\u0161\u00ed digit\u00e1ln\u00ed inovace, technick\u00fd \u0161kolic\u00ed program VersaTech, \u0159e\u0161\u00ed kl\u00ed\u010dov\u00e9 probl\u00e9my, jako je \u00fadr\u017eba a prostoje, prost\u0159ednictv\u00edm virtu\u00e1ln\u00edho, v\u00edcef\u00e1zov\u00e9ho programu technick\u00e9 certifikace ur\u010den\u00e9ho pro intern\u00ed techniky z\u00e1kazn\u00edk\u016f. Program zahrnuje bezpe\u010dnostn\u00ed a technick\u00e9 pokyny, preventivn\u00ed \u00fadr\u017ebu, \u0159e\u0161en\u00ed probl\u00e9m\u016f a odstra\u0148ov\u00e1n\u00ed probl\u00e9m\u016f, v\u010detn\u011b t\u0159\u00edd\u00edln\u00e9 \u010d\u00e1sti v\u011bnovan\u00e9 postup\u016fm v\u00fdm\u011bny d\u00edl\u016f pro ka\u017ed\u00e9 l\u016f\u017eko Rotec VersaTech nap\u0159\u00ed\u010d bariatrick\u00fdmi a chirurgick\u00fdmi modely. Ka\u017ed\u00fd modul je jasn\u00fd, vizu\u00e1ln\u00ed a snadno srozumiteln\u00fd, co\u017e pom\u00e1h\u00e1 technik\u016fm budovat si skute\u010dnou jistotu v pou\u017e\u00edv\u00e1n\u00ed za\u0159\u00edzen\u00ed p\u0159i jejich pr\u00e1ci na certifikaci.<\/p>\n\n\n\n

Neust\u00e1l\u00e1 podpora pro trvalou n\u00e1vratnost investic<\/h2>\n\n\n\n

Pro zaji\u0161t\u011bn\u00ed spolehliv\u00e9ho provozu usnad\u0148uje a zrychluje pr\u016fb\u011b\u017enou \u00fadr\u017ebu vzd\u00e1len\u00e9 monitorov\u00e1n\u00ed a \u0159e\u0161en\u00ed probl\u00e9m\u016f od spole\u010dnosti Rotec a umo\u017e\u0148uje z\u00e1kazn\u00edk\u016fm \u0159e\u0161it probl\u00e9my pomoc\u00ed podrobn\u00fdch pokyn\u016f s vyu\u017eit\u00edm n\u00e1stroj\u016f vzd\u00e1len\u00e9 podpory a odborn\u00e9 pomoci.<\/p>\n\n\n\n

D\u00e1le zefektiv\u0148ujeme rutinn\u00ed podporu p\u0159\u00edmo z na\u0161ich l\u016f\u017eek pomoc\u00ed integrovan\u00fdch QR k\u00f3d\u016f na ka\u017ed\u00e9m modelu l\u016f\u017eka pro rychl\u00fd a snadn\u00fd p\u0159\u00edstup ke \u0161kolic\u00edm materi\u00e1l\u016fm, u\u017eivatelsk\u00fdm manu\u00e1l\u016fm a video tutori\u00e1l\u016fm. Aplikace One Connect od spole\u010dnosti Rotec propojuje z\u00e1kazn\u00edky s na\u0161\u00edm intern\u00edm t\u00fdmem technick\u00e9 podpory a poskytuje rychlou a bezprobl\u00e9movou vzd\u00e1lenou diagnostickou podporu.<\/p>\n\n\n\n

D\u00edky snadn\u00e9mu p\u0159\u00edstupu ke \u0161kolen\u00ed a podpo\u0159e a pohotov\u00fdm intern\u00edm technick\u00fdm t\u00fdm\u016fm poskytujeme nemocnic\u00edm a pe\u010dovatel\u016fm ve\u0161ker\u00e9 n\u00e1stroje, kter\u00e9 pot\u0159ebuj\u00ed k tomu, aby se mohli soust\u0159edit na sv\u00e9 pacienty, a to s jistotou, kterou m\u016f\u017ee nab\u00eddnout pouze Rotec.<\/p>\n\n\n\n

Spojte se s n\u00e1mi<\/a>\u00a0a zjist\u011bte, jak m\u016f\u017eeme podpo\u0159it v\u00e1\u0161 t\u00fdm pomoc\u00ed \u0161pi\u010dkov\u00fdch bariatrick\u00fdch a chirurgick\u00fdch l\u016f\u017eek, poprodejn\u00edho servisu a podpory.<\/p>\n\n\n\n

\n\n\n\n

Zdroje<\/h3>\n\n\n\n
    \n
  1. Kervazo F, Yeon H a kol. \u201cJak mohou poskytovatel\u00e9 poprodejn\u00edch slu\u017eeb splnit o\u010dek\u00e1v\u00e1n\u00ed nov\u00fdch z\u00e1kazn\u00edk\u016f.\u201d McKinsey & Company, 12. z\u00e1\u0159\u00ed 2025.\u00a0https:\/\/www.mckinsey.com\/capabilities\/operations\/our-insights\/how-aftermarket-service-providers-can-meet-new-customer-expectations<\/a><\/li>\n\n\n\n
  2. Berckman, L., Chavali A. a kol. \u201cBudoucnost digit\u00e1ln\u00ed z\u00e1kaznick\u00e9 zku\u0161enosti v pr\u016fmyslov\u00e9 v\u00fdrob\u011b a stavebnictv\u00ed.\u201d Deloitte Insights. 24. z\u00e1\u0159\u00ed 2024.
    https:\/\/www.deloitte.com\/us\/en\/insights\/industry\/manufacturing-industrial-products\/digital-customer-experience-in-industrial-manufacturing-and-construction.htm<\/a><\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"

    When hospitals and health systems purchase essential, everyday equipment, they need to know that their investments will operate as expected year after year. Procurement extends far beyond the initial outlay for equipment; aftermarket support is just as essential to ensure long life and outstanding ROI. Yet a major gap exists between what healthcare customers want […]<\/p>\n","protected":false},"author":1,"featured_media":1427,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1426","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-products"],"acf":[],"_links":{"self":[{"href":"https:\/\/rotecbeds.com\/cs\/wp-json\/wp\/v2\/posts\/1426","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rotecbeds.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rotecbeds.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rotecbeds.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rotecbeds.com\/cs\/wp-json\/wp\/v2\/comments?post=1426"}],"version-history":[{"count":4,"href":"https:\/\/rotecbeds.com\/cs\/wp-json\/wp\/v2\/posts\/1426\/revisions"}],"predecessor-version":[{"id":1431,"href":"https:\/\/rotecbeds.com\/cs\/wp-json\/wp\/v2\/posts\/1426\/revisions\/1431"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rotecbeds.com\/cs\/wp-json\/wp\/v2\/media\/1427"}],"wp:attachment":[{"href":"https:\/\/rotecbeds.com\/cs\/wp-json\/wp\/v2\/media?parent=1426"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rotecbeds.com\/cs\/wp-json\/wp\/v2\/categories?post=1426"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rotecbeds.com\/cs\/wp-json\/wp\/v2\/tags?post=1426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}